>When you get an email from Apple—or, really, anyone telling you to complete a digital security measure—check the URL they’re trying to send you to. Apple Support lives on apple.com and getsupport.apple.com, nowhere else.
That advice is fine for the technically savvy but doesn't work for a lot of normal people who don't have the knowledge to mentally parse urls.
People just pattern match on the substring "apple.com" because they don't understand that the DNS system works right-to-left. Therefore, the 2nd url looks just as "legitimate" as the first one.
I work with senior citizens and tried to explain how to parse the domain in the URL by looking for the first forward slash after the "https://" and then work backwards but they find that mental algorithm confusing and those instructions don't stick.
This is actually an area where some AI on phones/desktops could assist people decipher urls.
As others have mentioned, one big issue is that every company does these things differently and just because someone texts you a link doesn't mean it's phishing, even though it feels shady. In Australia I have had calls by immigration officers on supressed numbers that wanted PII over the phone without being able to tell me what the purpose of the call is.
Is this because at one point <username>@facebook.com was a valid communication method? Great concept to be fair, but once you pull back the first layer you can immediately see its problems.
The number of redirects while using ms properties is just insane. It makes white listing them in uBO impossible because they redirect so fast, through multiple domains. The White listing is needed to sometimes make them work.
It's a thing with google and facebook too. If you login to youtube or go to facebook account settings, at least 3 redirects through very random places. I guess 3 is not a lot compared to microsoft's 15.
Thank you for writing this up (and getting it put into a video). I sent this blog post to my parents and my mum has decided to forward it on to all of her friends after watching.
Seems easily digestible and approachable for a specific target audience.
I told my parents: if they are ever called by anyone, to tell them "now is not a good time, please give me a case number and I'll call back when I do have the time."
And then, this is important, look up the number for the customer service hotline online.
I feel like this is a simple solution that works 100% of the time.
Mike Tyson once said "Everyone has a plan until they get punched in the mouth". I think you are underestimating the underhanded tactics and emotional tools available to scammers to keep you on the line.
When I'm at home with the old man (mam is unfortunately in a care home), it _really_ irritates me how many scam calls he gets some days. Most of them are obvious: they just hang up when you pick up, the line is very bad or the caller is otherwise barely intelligible (i.e. they are speaking their 4th language), they refer to an account that doesn't exist or a fictitious government agency. But the occasional one is very smooth, and sometimes even have a few details about Dad's life and/or accounts that give pause (either of the form “could this actually be real” or “I wonder how have they collected and associated that?”).
If my family are anything to go by, they definitely target the elderly more than even one generation down (so it isn't just due to those of the younger generations often only having mobile phones and landlines are more targeted) because they know those tend to be more susceptible to the con and more likely to have some savings worth pillaging.
Also in DayJob, some of our C*s and others associated with them (PAs, office managers) have seen some pretty sophisticated phishing attempts, both targeting the business's dealings and their personal accounts. I get the impression that these are reducing in number ATM (or the filtering of them is improving) but that those coming in are making an increasing effort to be convincing.
Phishing has gotten really good, lately. As he noted, they will often re-use legit templates from the actual corporation. The email will be 99.9% legit, with maybe only one link being dodgy.
I don’t think they can pass DMARC, though.
My wife was almost scammed, a few years ago. What tipped her off, was how extremely good the “tech support” was. Real tech support is generally someone on a scratchy line, with a heavy accent, following an inappropriate script.
Even after she backed away, they sent a few followup snail mails, looking somewhat legit (cheap printer).
The scammer sounds Australian, but he pronounces mobile as "mobil", like an American. I wonder if he's doing that intentionally to provide cover, or if he's worked with Americans so much in the past that it's changed his pronunciation.
Currently my device has no passwords, and the only apps that lead to anything personal are browsers, and then sign into my website/email. I have eliminated online banking, except for allowing people to pay me through direct deposit, which I confirm on my once a week trip to an actual bank.
Very occasional online purchases use a dedicated credit card.
The above, I believe makes me a smol, challenging target, and I use the many many attempts to fish through, text, email, and voice, as practice sessions to refine my customer faceing presence, and answer all calls, and chearfully deflect anything or anyone that is not a legitimate human and/or customer, in under 10 seconds.
Going forward I would train any office helpers to use the same methods on any work devices.
For the record, Apple will never call you first, but other services might. The REAL first rule of not being scammed should be stated
"Thanks for the concern, I will call you right back"
If your bank calls you, you turn off the call and call them. Don't take suggestions for contact address. You look them up, and you call them. Don't elaborate. The scammer is either and idiot and will try to call you telling to stop, or smart and fuck off. And if it was the bank, they'll at best, pick right back from where you left it, and at worst, learn better from the event.
This scam is scarily well made and what terrifies me is how easily scalable it is across sectors (e.g. your bank) and with AI voice clones (like in the attached video they mentioned the new 11lab generation).
That advice is fine for the technically savvy but doesn't work for a lot of normal people who don't have the knowledge to mentally parse urls.
People just pattern match on the substring "apple.com" because they don't understand that the DNS system works right-to-left. Therefore, the 2nd url looks just as "legitimate" as the first one.I work with senior citizens and tried to explain how to parse the domain in the URL by looking for the first forward slash after the "https://" and then work backwards but they find that mental algorithm confusing and those instructions don't stick.
This is actually an area where some AI on phones/desktops could assist people decipher urls.
Meanwhile: “Microsoft support uses the following domains to send emails:
microsoft.com
microsoftsupport.com
mail.support.microsoft.com
office365support.com
techsupport.microsoft.com” [1]
[1] https://learn.microsoft.com/en-us/troubleshoot/azure/general...
Another fun one is facebook, they use facebookmail.com or whatever else for serious security stuff
Or aka.ms
Seems easily digestible and approachable for a specific target audience.
And then, this is important, look up the number for the customer service hotline online.
I feel like this is a simple solution that works 100% of the time.
I told him, next time call the number on the back of your card.
If my family are anything to go by, they definitely target the elderly more than even one generation down (so it isn't just due to those of the younger generations often only having mobile phones and landlines are more targeted) because they know those tend to be more susceptible to the con and more likely to have some savings worth pillaging.
Also in DayJob, some of our C*s and others associated with them (PAs, office managers) have seen some pretty sophisticated phishing attempts, both targeting the business's dealings and their personal accounts. I get the impression that these are reducing in number ATM (or the filtering of them is improving) but that those coming in are making an increasing effort to be convincing.
I don’t think they can pass DMARC, though.
My wife was almost scammed, a few years ago. What tipped her off, was how extremely good the “tech support” was. Real tech support is generally someone on a scratchy line, with a heavy accent, following an inappropriate script.
Even after she backed away, they sent a few followup snail mails, looking somewhat legit (cheap printer).
"Thanks for the concern, I will call you right back"
If your bank calls you, you turn off the call and call them. Don't take suggestions for contact address. You look them up, and you call them. Don't elaborate. The scammer is either and idiot and will try to call you telling to stop, or smart and fuck off. And if it was the bank, they'll at best, pick right back from where you left it, and at worst, learn better from the event.