Given Uber is one of the few companies who are lucky enough to have a separate page for all the controversies on Wikipedia (https://en.wikipedia.org/wiki/Controversies_surrounding_Uber), they also have their own fair of experience with police raids on their offices. They've also used "‘kill switch’ during raids to stop police seeing data" (https://www.theguardian.com/news/2022/jul/10/uber-files-leak...) before, so I wouldn't be surprised if this was some sort of legal "kill switch" or whatever that got triggered, so they can get rid of everything faster.
I would pay extra because I don't want the cognitive load of haggling on the cost. When I want/need A ride, it's because I'm either overloaded, away from home, or drunk. These are three times that I didn't want to bother with any more nonsense.
One anecdote for a datapoint: Not sure if it's better now but I've lost a phone in an InDrive and I've lost an expensive bag in an Uber and it was significantly easier and less sketchy to get the bag back. I'm not a price sensitive rider so the insurance of a reputable 'comfort' tier Uber driver paid off. The InDrive driver made me get another ride to him then demanded $1000mxn (~$55usd) to return my phone. The Uber app had me pay ~$250mxn if I remember correctly and the driver promptly returned the bag.
I have a controversial take: outside the US/Europe, Uber is mostly a tourist app.
If you actually live in developing regions:
1) your income is much lower, and you are quite price sensitive. The Uber price premium (20-40%) hits much harder.
2) the Uber alternatives are noticeably cheaper for the exact same trip.
Regarding your experience, if you were local, that inDrive driver likely would not have tried to extort $1000 MXN out of you. They saw you were a visitor and took advantage of you.
In Nigeria or Uganda there are few tourists, so Uber cannot rely on a stream of price-insensitive travelers to fill their cars. It makes total sense why they struggled in (and gave up on) the local market there.
You claim it's wrong, yet don't bother to justify your position at all.
I've ridden on Uber, Lyft, Bolt, Grab, inDrive, Careem, Yandex Go, Gojek, DiDi, Kakao T; and in my experience, outside the US/Europe (plus a few others), Uber is mostly for tourists. The local alternatives are cheaper.
> implying everywhere outside of USA and Europe is a developing region
I'm not doing so at all. Those are separate sentences.
Insurance goes up. Who knows how much liability they need to cover transportation. They likely deal with claims of being kidnapped or held hostage by driver on a regular basis.
Man in some of the shitty countries I've had the misfortune of living in, taxi drivers were outright predatory and sometimes downright hostile. Uber was a godsend in such environments.
Even in countries where taxis are regulated, sometimes Uber is more expensive but safer. Like in Romania. When I used to go there a lot the official taxis were mandated to offer such low standardized rates that there was a lot of scamming going on. One of my colleagues was basically abducted by a taxi driver (taken to a dangerous gypsy area and told they would kick him out of the car unless he paid them hundreds of euro). Uber was a lot safer because you have tracability on the driver, but more expensive too. And there weren't a lot of them.
There were ways to get safe drivers in some cases by booking them through the yellow machines. But in the end the company hired private drivers for us. Though personally I would just use the metro and tram a lot too :P If you know where you're going it's not a dangerous place.
Not sure if the taxi situation is still as bad there by the way. I would hope not.
taxis “weren’t competitive” when Uber rides were heavily subsidized and Uber was burning billions. I ride taxi now exclusively because it is almost always cheaper than Uber
I disagree, that was only true 15 years ago. In developed countries, ride hailing is highly regulated. Uber is one of the few companies willing to implement all the required regulations.
https://x.com/gergelyorosz/status/2095256757178188113
If Uber wasn't a VC backed company, they would have been charged with destruction of evidence or similar.
Rides are 20-40% cheaper elsewhere, why would anyone pay extra for Uber?
If you actually live in developing regions:
1) your income is much lower, and you are quite price sensitive. The Uber price premium (20-40%) hits much harder.
2) the Uber alternatives are noticeably cheaper for the exact same trip.
Regarding your experience, if you were local, that inDrive driver likely would not have tried to extort $1000 MXN out of you. They saw you were a visitor and took advantage of you.
In Nigeria or Uganda there are few tourists, so Uber cannot rely on a stream of price-insensitive travelers to fill their cars. It makes total sense why they struggled in (and gave up on) the local market there.
I've ridden on Uber, Lyft, Bolt, Grab, inDrive, Careem, Yandex Go, Gojek, DiDi, Kakao T; and in my experience, outside the US/Europe (plus a few others), Uber is mostly for tourists. The local alternatives are cheaper.
> implying everywhere outside of USA and Europe is a developing region
I'm not doing so at all. Those are separate sentences.
There were ways to get safe drivers in some cases by booking them through the yellow machines. But in the end the company hired private drivers for us. Though personally I would just use the metro and tram a lot too :P If you know where you're going it's not a dangerous place.
Not sure if the taxi situation is still as bad there by the way. I would hope not.